Please read these Terms and Conditions carefully as they apply to all orders, purchases, and sales, whether made via the website www.anaxgold.com, by telephone, or over the counter in one of the offices of Anax Gold ltd. By placing an order to purchase from or by agreeing to sell to Anax, you hereby accept the following conditions.
1. Placing an order with ANAX
An order placed with www.anaxgold.com is considered an intention to buy at the given price. Upon placing an order, the customer will automatically receive an invoice with payment details and instructions on how to transfer the money to Anax.
The payment must be made within 1 hour of placing the order. During non-working days or public holidays (i.e. bank holidays) all transfers made by 10.30 on the next banking day are deemed to have been made within the one-hour time limit. The order is finalised and cannot be reversed once the money has been transferred to Anax’s account.
2. Order Cancellation
The customer retains the right to cancel an order until payment to Anax’s account has been made. The order will automatically be cancelled should the customer fail to make a timely transfer. Anax retains the right to annul the order should the sale become impossible for extraordinary reasons. Potential circumstances for annulling an order are the following:
- Computer crash, causing disturbances to the data on product prices and inventory.
- The ordered products are not in stock as anticipated.
- Extraordinary situations on the world market, causing major changes in the price of precious metals.
Upon annulment of an order, Anax will contact the customer to specify new terms and conditions or will immediately return all funds transferred by the customer.
3. Delivery of Precious Metals
Anax dispatches the products after of receiving the customer’s payment for shipment. Should a delivery delay occur, or if the ordered product is out of stock, Anax will always contact the customer by email in order to specify the conditions of delivery.
4. Insurance
Anax uses fully insured shipments via trusted courier providers as UPS, DHL, FEDex or similar provider. Insurance is valid for shipments. Should the items become lost or damaged during transit, the courier insurance will cover the loss. The insurance only applies whilst the items are in transit and ceases to be valid once the shipping carrier obtains the signature of receipt.
5. Deals with Anax
A. Repurchase Price
The buyback prices that are provided upon request- for investment gold and silver Anax would pay right away for items that have been checked by one of the company’s precious metals experts. The amount the client will receive might be more or less than the amount shown on, depending on when the client’s item(s) are received and the price of gold or silver at that specific time of the day.
If the investment gold or silver bar/coin derives from manufacturer not included in the list of producers we work with, or if the bar/coin is damaged, scratched, bent, or has had its original vacuum-sealed packaging opened, then Anax will buy back that product at the price of XAU.
Bars or coins whose authenticity is called into question, will have their purity tested which will involve applying acids and cutting the metal. After the purity is determined, the items are weighed and a price is offered to the client. Should the client refuse the given offer, the items will be returned and Anax shall not be held responsible or liable for any damage caused to the items from the testing process.
B. Proof of Identity
Anti-money laundering regulations:
For sales and purchases we identify the person. In order to facilitate the personal identification, the client shall present one of the following documents:
- Passport
- ID card
- Diplomatic passport
- Driver’s license (under 10 000 euros)
- Passport of a foreign country or a passport of a foreigner (with Russian or Belarussian passport you need also residence permit in EU)
NOTE! No transactions will be carried out upon failure to present the document!
C. Payments
For all sales, the client will, depending on personal preference, receive his payment in one of the following ways:
1. Cash in hand
2. Transfer to bank account
The client needs to present a valid ID:
- Passport
- ID card
- Diplomatic passport
- Driver’s license (under 10 000 euros)
- Passport of a foreign country or a passport of a foreigner (with Russian passport you need also residence permit)
6. Prices
All prices are in euros. If you wish to make payment in any other currency, please send us an email to info@anaxgold.com for currency exchange rates or other terms and conditions.
7. Customer data
Anax needs the customer’s personal information in order to contact the customer regarding their purchase or sell order and other issues related to them. Anax will not pass on customer data to third parties.
8. Intellectual property rights
All logos, texts, images and software that appear on this website belong to Anax Gold ltd and its sister companies which are part of the Anax Group. This material is considered an intellectual property right. Any use of the logos, texts, images and software that appear on this website is prohibited, and rights thereto shall not pass to you or to any other user of this website. Unauthorised use or distribution of any materials from this site may – with the support of the law – lead to both civil and criminal penalties. Anax will take all possible steps to protect and enforce its intellectual property rights.
All listings uses “Reference Images”
The “Reference Images” used in all listings Description were created for reference only to depict the quality of the item you will receive. You will NOT receive the exact item that was photographed to create the Reference Images. However, the actual item you will receive is guaranteed to be similar to that shown and exactly as described.